buyer wants to cancel ("accidental order"), so do I just cancel it, or does request come via ebay

Question

So I buyer bought something, and I generated the label and arranged pickup (pickup time is two days from now). Buyer contacted me soon after saying it was an accidental order, and asking me to cancel. Is this the right way to do it? I don't want to be penalised for cancelling an order that, from ebay's point of view, should happen. A quick googling got this generated by their ai (I sent this to the buyer): How to Submit a Cancellation RequestSign in to Your Account: Ensure you are...

**peaseblossom** · Accepted Answer

You can just issue a cancellation using the reason "Buyer asked to cancel".    Then the buyer will be asked to accept it.   If they do nothing the cancellation will go ahead anyway after three days.