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Buyer wanting refund
I recently sold a LEGO minifigure that stated in the description it does not come with the original cape, it was stated clearly and shown in the pictures. This person is now asking for a refund and for him to return the item to me after having it for almost 3 weeks. What can I do about this? I will not accept a return because this buyer was illiterate and I expect eBay will side with me considering I have stated it doesn’t come with the original cape despite him saying it’s faulty because it didn’t come with something I never included in the listing. He also has a few negative feedbacks on his account whereas mine is clean.
2 comments
*vyolla*
Mentor11 months agoI'd accept the return, I do feel that your listing is a bit misleading.
Your photo should be of the actual item that you're selling, you can't add 'Comes with a different (but better) cape' to your description. You'd have been better off changing the cape to the one that you're sending for the photo.
jckl1957
·11 months agoWas it the cape shown in the picture or a different one?
Your listing was a bit vague about the cape 'Comes with a different (but better) cape' was stated at the end of the description.
If the buyer has opened a case/started a return, your options are to refund, accept the return and provide a label or to contact the buyer.
You do have the option of asking Ebay to step in through the case. Generally, I would advise against that. It is certainly not certain that Ebay will side with you.
https://www.ebay.co.uk/help/selling/managing-returns-refunds/ask-ebay-step-help-sellers?id=4702&st=3&pos=3&query=Ask%20eBay%20to%20step%20in%20and%20help%20for%20sellers&intent=ask%20ebay%20to%20step%20in&lucenceai=lucenceai&docId=HELP1381
My advice would be to accept the return, provide a label and refund on return of the item. You can then relist it but be very clear about the cape. If buyers are paying over £60 for a minifig, they would expect it to be complete and original.