Buyer unhappy

Question

Sold second hand double heated seat and driver seat for for transit gave pictures said they needed cleaning ,he said hes found a tiny burn hole which I honestly did not see it must be so small but fare enough,while he was here we told him that there was some paint on one seat that would come out with cleaning like I said on advert and can see on picture he looked and still decided to take them we also dropped from 350 to 250 from advert ,I have said I did not deceive him on the advert and when h...

marelette · Accepted Answer

Yes he did and hes now telling me the heated seats dont work which they did hes demanding I pay for clean or come and collect from him and give full refund I wish I had never sold them to him I really dont know my rights and he's sounding threatening do you have any advice who I can go to to resolve this I'm concerned hes going to continue being unreasonable TIA

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*guinevere* · Answer

Please read @*vyolla* 's post and answer the question, Did your buyer pay cash?

tommystrezures · Answer

I can't see these in your completed or sold items, I can see what you are describing still for sale at £363.68, are these the seats? So as @*vyolla* if the sale has been completed "outside of ebay" then there is nothing ebay or we can do to assist you.

*vyolla* · Answer

If you dropped the price then you can't have sold these via eBay (items have to be paid for before contact details can be exchanged and collection arrangements made), so did the buyer pay you in cash?

If so, there's no way for them to reclaim it back from you, so any returns arrangement and amount refunded would be entirely up to you.

Personally, if he came to collect and could see exactly what he was taking away with him, even if your happy to accept the return I would not refund any petrol money.