Buyer underpaid postage

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Hi, my buyer underpaid the postage this morning. EBay and buyer selected the large envelope format but got it wrong. I didn't have the option of selecting the postage. This was a medal which is not Simple Delivery. I was offered a label but have no printer. Ebay should give me the option of reverting back to the old system for non simple delivery sales...regards

trows09

1370 View listings

Posted 11 months ago·Last reply 11 months ago

3 comments

*vyolla*

Mentor11 months ago

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Buyers can't underpay postage - sellers select the postage when setting up their listing.

If it's the Manila medal it has this postage set:

£1.55 Royal Mail 2nd Class. See detailsfor postage

If it wasn't a Simple Delivery label then use the £1.55 you've received to put towards the correct label (you might want to buy one at the Post Office if you're using Royal Mail) and then add the tracking details to the order.

trows09

OP11 months ago

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The order details say Buyer selected Royal Mail second class £1.55

*vyolla*

Mentor11 months ago

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@trows09 wrote:
The order details say Buyer selected Royal Mail second class £1.55

They will. I only offer one postage method on my listings and it says that the buyer selected it.