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Buyer trying to return item
Buyer accepted an empty bag which should of had a gtec hover in it from his shop and signed for it and is saying hasn't recived it so I said speak to ebay they will refund you and help you but instead he said item was not as described but if he didnt recive it how could he put in for a not as described i think he has item but Is saying dosnt can anybody help me pls thanks.
2 comments
papso22
Mentor6 months agoBuyers are told to open item not as described cases where they have received something, even if it's just an empty bag. So your buyer was right.
The issue is that if you sent it using Simple Delivery the buyer should have used 'arrived damaged' as the reason for the case and then ebay would have covered the refund.
If it was simple delivery it might be worth contacting ebay explaining that the buyer used the wrong reason, but there is no policy that helps you here.
nathaprentic_6
OP6 months ago