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Buyer trying to cancel after postage
Hey, I’ve recently sold a card and the buyer messaged to make an offer on a price and then paid straight away. Now as soon as the item has been posted they are claiming they want to cancel and no longer have the money, although the money has already been cleared to my account.
What can I do please? I’m worried I’m being scammed and the same card won’t be sent back or something along those lines
8 comments
john1297576
Mentor7 months agoStrictly if they open a “change of mind return” which it obviously is, then buyer has to pay for return postage, but as a private seller, if you had no returns then you are not obliged to accept.
If they lie and open a Not as described case, then you have no choice but to supply a return label and on return refund in full. Then you could appeal to ebay, but you will not get any money back.
johnftw
OP7 months agoThank you
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tressygirl
Mentor7 months agoThey can only open one case per item on eBay. They could turn to their payment provider though, claim the item ' was not as described'.
@johnftw
jckl1957
·7 months agoReply to the buyer making sure you are polite and reasonable and tell them it is too late to cancel as the card has been posted.
Don't say anything else at this stage.
You will then have to wait and see if they try to open a return case when they get the card.
johnftw
OP7 months agoThanks for the reply.
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jckl1957
·7 months agoIf they start a return because they have changed their mind, you can refuse the return request.
johnftw
OP7 months agoThank you for the reply. It is much appreciated
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jckl1957
·7 months agoIf they claim the item is 'not as described' and start a return, you will have to accept it.