Buyer took apart item | Member To Member Support

danparisi97 · 2026-04-24T10:17:48.338000Z

Hi, I sold a damaged headlight recently. It was a BME headlight which is a sealed unit. the only damage was on the lens so the casing itself was completely intact. Buyer had messaged me saying the headlight does not work at all suddenly and sent me pictures of cable damage. only in the pictures he sent you can see he has stripped the headlight apart and the damaged cable is an interior part! What do I do as now he's asking for a resolution and i do not want to give him any money back but also do not want a dispute with eBay about it if he follows through and opens a case? See pictures below of headlight condition when wrapping and then when eh has received them. you can even see his tools

Discussions

Buyer took apart item | Member To Member Support | eBay UK