Buyer stating item is used when it isn't | Member To Member Support

johnleddo · 2025-10-12T08:07:09.636000Z

I have a buyer who is stating that the item is sent is used when it isn't. It's brand new in original box and packaging. They're requesting a refund, the listing states no returns accepted but the item is covered by eBay satisfaction guarantee. Has anyone dealt with this kind of situation before& could offer any advice as to my best way forward with the buyer. Any help would be greatly appreciated.Many thanks.Joh

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Buyer stating item is used when it isn't | Member To Member Support | eBay UK