Buyer slected Evri for postage, had to post with royal mail.

Question

as the title suggests, had to post with royal mail tracked 24 instead of evri as two shops i went too on the way home from work machines were down and not working, in haste i got worried and sent by royal mail and paid the postage myself.

I have informed the buyer of this and sent him the tracking details.

Now im worried i wont get paid for the item as i had already generated the evri label and it says i cannot cancel the label as it was pre paid.

Any help greatly appreciated! Thank you

tobiasd4 · Accepted Answer

See similar question and reply. https://community.ebay.co.uk/t5/Member-To-Member-Support/HAVING-TROUBLE-UPDATING-TRACKING-NUMBER/td-p/7962769#M328338

butte-4822 · Answer

Hey, thank you for the replies the both of you! 🙂

I have spoken with ebay through the call back system and they informed me the same thing or to contact payments when the item has been delivered!

Thank you! 🙂

**peaseblossom** · Answer

As long as its marked dispatched the payment may be held for 14 days but you get it in the end.