Buyer sent back wrong item

Question

A buyer asked to return an iPhone but sent back a phone case. I’ve taken pictures and reported it to ebay but they keep saying the case is closed. Any idea how to resolve this?

*vyolla* · Accepted Answer

The usual way forward in these situations is that the seller accepts the return and gets their item back, if it isn’t their item they immediately file a report with Reportfraud (used to be Actionfraud) and get a report number:

https://www.reportfraud.police.uk/

Then click the "Report a problem" link in the eBay case, select "Different item returned" as the reason and provide the Reportfraud reference number and report. This stops the automated returns process that would ultimately force the seller to issue a refund.

Then, someone at eBay reviews the case.

If the case has been closed then still get a report, there should be an Appeal link in the case details.