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buyer selected a pre-paid postage label from ebay, then cancelled the order
Hi,
I offered free delivery on an item, the buyer selected a prepaid eBay postage label which didn't cover the weight of the item with packaging (£2.94). I was charged for that label since I offered free delivery.
The buyer didn't know how to cancel the label so she cancelled the entire order, I processed full refund, but I was still charged £2.94 for that label even though it was never used or printed. I did message the buyer to cancel the label on her account, she didn't reply at all. The buyer was mainly concerned with her refund so I have no hopes of a reply.
The label belongs to the buyer’s account, so I can’t cancel or refund it myself. I have checked under my postage labels, it doesn't appear at all.
What can i do now? I basically lost money on an order that wasn't dispatched at all. Thanks
john1297576
Mentor11 months agoI believe an unused label would automatically be cancelled and refunded to buyer after 30 days.
sg_merch
OP11 months agoSomething similar happened before, I didn’t get a refund for the pre-paid label after waiting 30days. And I read somewhere that refund request must be made within 14days (I could be wrong)
**peaseblossom**
Mentor11 months agoYou should be able to cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
sg_merch
OP11 months agoThanks 🙂 really appreciate it