Buyer says item isn't working when I know it was | Member To Member Support

mi849298 · 2026-05-31T07:35:38.140000Z

Hi,I sold a Vintage watch last monday which was fully working when I sent it off to the new buyer, I have a video of it working just before I packaged it up. He now claims it isn't working and wants a full refund, I've heard of buyers swapping items before sending them back. I'm just concerned that this might be the case. Will eBay see the video as proof of it working or will the refund have to be given? Many thanks

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Buyer says item isn't working when I know it was | Member To Member Support | eBay UK