Buyer saying no phone in box - fraudulent claim | Member To Member Support

summerhill9 · 2025-12-24T03:29:10.918000Z

I posted an iPhone and the buyer advised the parcel was damaged and the iPhone wasn't in the box. I sent the delivery photo of the undamaged parcel and the buyer advised that that wasn't her getting the parcel. eBay have refunded and the buyer has my iPhone. What can I do?

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Buyer saying no phone in box - fraudulent claim | Member To Member Support | eBay UK