Buyer - Returns help

Question

Hi! I recently made a purchase which contained 2 items, item 1 is a mid layer dog jacket to be worn underneath item 2 which is an outer layer with weather protection. The problem is they're 2 different sizes! So they don't fit my dog.  I requested a return from the seller, however they responded by simply closing the return request! I reached out to them via message but they insist they won't accept a return and tell me just sell the item on if it's of no use to me! I'm...

blackcatsafc · Accepted Answer

Update:- My apologies, not long after typing this message I managed to get through to an agent via a phone call, and the issue is resolved.  Mods or admin, please feel free to delete and accept my apologies if I've wated any of your time. Thank you.