Buyer returned to different address ebay favoured buyer | Member To Member Support

mscustom2 · 2025-12-02T22:31:23.880000Z

I sold a laptop and the buyer opened a return.The buyer was supposed to use the official eBay return label, but instead they sent the parcel to a completely different address. (eBay auto generated label, buyer sent back, tracking shows as "delivered" i am unsure if the buyer used that label or created his own and uploaded it) Royal Mail has confirmed in a email and call that the return parcel was NOT delivered to my address, and that the buyer provided them with a different/altered address. I have the investigation reference number and screenshots confirming this.I also spoke to an eBay agent who reviewed the Royal Mail emails and confirmed the evidence I provided was correct. I uploaded all screenshots and documentation as requested. Despite having proof that the item was never returned to me, eBay still closed the case in the buyer’s favour and refunded them. I have now lost both the laptop and the money.What can I do next to get this decision overturned or escalated properly? I have the full chat log, screenshots, Royal Mail confirmation, and all evidence showing that the buyer misused the return process.

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Buyer returned to different address ebay favoured buyer | Member To Member Support | eBay UK