Buyer returned item damaged | Member To Member Support

shoppingjap12345 · 2026-06-30T07:03:51.086373Z

Buyer had camera over a week then asked to return it claiming the zoom lever was stiff. It was perfect condition when sent. I agreed to refund as long as it was returned in same condition it was sent. Received camera and zoom lever is broken, it feels like it’s been forced and something’s snapped inside, it’s loose (not stiff as claimed). The return form has a problem button which I pressed and filled out but it said I have to refund buyer and wait for it to be resolved. Heard nothing. Emailed complaints email address and told we only deal with billing but offered no advice ie email this address. Feels like there is no support for sellers. Any advice? Thanks.

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Buyer returned item damaged | Member To Member Support | eBay UK