Buyer requesting unfair return | Member To Member Support

your_niche · 2026-06-17T19:27:04.747130Z

The item sold had cosmetic damage, which I clearly stated in the listing, but they buyer is now returning on the grounds the item was not as described due to this damage but the buyer messaged me through eBay saying that they just "don't need it anymore" and had they selected that it was unwanted I would've had the option to decline the return, which I wish to do. eBay support have been of 0 use, I opened a case but it was closed within 30 minutes and resulted in the buyer getting their way and a return being processed, where I now have to pay despite doing nothing wrong.

Discussions

Buyer requesting unfair return | Member To Member Support | eBay UK