Buyer requesting return after eBay has settled it on my behalf | Member To Member Support

cavemancoop · 2026-06-25T09:06:39.262091Z

hi there Buyer tried to cancel an order after they purchased stating their account may of been hacked (buyer made an offer and I accepted it around 12 hours later)When the buyer received the item they stated the box arrived open and was damaged, they have sent an imagine of a dent on the item and state they no longer want the item due to damage. Note item was wrapped in bubble wrap, inside a fabric carry case, then with additional padding wrapped around case and then shipped in a box. They have raised a return request and eBay has closed this and issued a partial refund to the buyer. However the buyer is still asking to return the item to myself for a full refund. I used eBay simple shipping, and do not want the item hence why I sold it in the first place Any help?

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Buyer requesting return after eBay has settled it on my behalf | Member To Member Support | eBay UK