Buyer requesting a refund. | Member To Member Support

clickcartuk01 · 2026-06-26T10:04:42.763762Z

Hi, i have sold my product worth over £20 includes postage to Australia, and i have fulfilled the order smoothly have given valid tracking number to customer, package has handed over to their local courier and they attempt to delivered his package twice but no answer, then i contact the customer and explain him all the situation. after few days i have got message from buyer asking for a refund i don't know how to handle this case can anyone guide me to the right direction please

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Buyer requesting a refund. | Member To Member Support | eBay UK