Locked
Discussion interactions are currently paused.
Buyer requested later delivery
My buyer has requested later delivery as they are on holiday, but it looks like I’m late on delivery and eBay may cancel the item
3 comments
Locked
Discussion interactions are currently paused.
My buyer has requested later delivery as they are on holiday, but it looks like I’m late on delivery and eBay may cancel the item
tressygirl
Mentor7 months agoIt's very unfair of a buyer to ask for a late delivery , as this will give you a late delivery defect on your account.
Send the buyer a message explaining the above, and you need to, with their permission , cancel the item which will refund them, then relist for the buyer to buy and pay again, when they are home to receive the item.
Cancel citing Buyer Requests to Cancel as this doesn't affect your seller performance.
@kisam1010
kisam1010
OP7 months agoThanks for the advice, I’ve messaged them as advised and cancelled their order. Stating that I will hold the item until they return and then relist so they can repurchase if still required.
tressygirl
Mentor7 months agoGood, that is the best way forward, annoying when it happens, but I think sometimes buyers just don't understand the impact delaying dispatch can have on a seller's account, when explained ,they should be understanding !
@kisam1010