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Buyer requested courier change
Ive sold an item and the buyer has requested I change the courier to Royal Mail. How do I change the courier on an item before I print the lable?
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Ive sold an item and the buyer has requested I change the courier to Royal Mail. How do I change the courier on an item before I print the lable?
**peaseblossom**
Mentor10 months agoAssuming you used ebay's Simple Delivery the label cannot be changed. You'd have to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list). Then opt out of using Evri here:
https://www.ebay.co.uk/ship/prf
and relist for the buyer to buy and pay again.