Buyer refuses to return goods after full refund

Question

I sold a pair of MTB goggles. The buyer said they were damaged and asked for a refund. I did this in the allotted time. The buyer has refused to return the goods . EBay says the case is shut and I’m now left with no money or no goggles. It’s impossible to get in touch with eBay and I can’t even leave a negative review

tressygirl · Accepted Answer

The process for refunding under eBay's 30 day MBG, Money Back Guarantee policy was not followed.

Once a case is opened you have 3 days to accept it and either refund or send a returns label for the item to be returned.

You must never refund the buyer until the item is back with you.

If you did, then there is nothing eBay can enforce now for the buyer to return your item.

Have you contacted the buyer? Perhaps offer now to pay for the return of your item.

@ed1968old