buyer refuses to give me 6 digit code | Member To Member Support

urban-sombrero · 2026-01-21T19:44:27.612000Z

I sold a 4 seater sofa to an individual who paid me through PayPal. He claimed to be local and had a van and was able to pick it up this evening. We swapped numbers and I agreed I would help him lift it into his van. So far, all good, good comms. He was perfectly friendly when he got here, he seemed very knowledgeable about sofas, and so I helped him to take the sofa to his van. it was pretty hard work as it was heavier than I expected, and we had to lift it down some steps to the road in the dark and rain so that was quite an effort, but I was happy to help him and be a good seller. It was only an hour or so later when I thought I should change the status of the sale to collected, that I realised I didn't get the 6 digit code from him. I contacted him to ask him to supply it as I'd forgotten to ask for it, no response (despite the fact he was very responsive and fast before). I then texted him, no response). Tried again a couple days later via ebay, and then via his phone again. Nothing. What do I do? Aside from sending a photo of the space where the sofa used to be what on earth can I do to prove he collected it! I have our messages confirming he was coming to pick it up. I asked the ebay chatbot but it didn't really help me with this.

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buyer refuses to give me 6 digit code | Member To Member Support | eBay UK