Hi all,Quick question, A buyer with 2 positive feedback purchased items totalling £180 from me.They sent me a message stating they have refused delivery and asked to return to sender. They also are asking for a refund.Whats my best plan of action here? Im a business seller, and need to tread carefully.I dont want to refund manually obviously because even if the items are returned they can still open a retun again through ebay and cause a lot of trouble. Any help would be graetfully received...

Nope, they cannot open a return case at any time now, as they refused delivery, and this invalidates ANY eBay refund. You're a Business seller, so if and when you receive your items back, I'm sure you will refund them, cancelling the order citing Buyer requests a Refund or Problem with Buyer's Address, they cannot dispute either, and neither of those reasons, will impact your seller performance. Block this nuisance buyer from returning and causing any...

Buyer refused delivery & said returning to sender | Member To Member Support

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Buyer refused delivery & said returning to sender | Member To Member Support | eBay UK