Buyer received goods can’t get funds

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Hi I have recently sold an item on eBay.
I printed off the carrier/ postage ticket and didn’t get a chance to post it before I went away for work.
My buyer chased th product as he needed it for that weekend so we agreed that he would pay for a next day postage which I did.
eBay haven’t passed on the payment as it is still showing as un delivered according the original postage. Any ideas why I can do please?

jamera_68

26 View listings

Posted 6 months ago·Last reply 6 months ago

1 comment

tressygirl

Mentor6 months ago

View listings

Looks like you didn't use the Simple Delivery label, so your payout will be held for a minimum of 14 days.

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used.

@jamera_68