Buyer received a refund but an item that's now been delivered | Member To Member Support

beefcrumpets · 2026-03-06T12:02:03.177000Z

I shipped an item with Evri on 16th Feb through simple delivery, by 25th Feb the buyer contacted Ebay to say they had not received the item. They received a refund through Ebay. Then on 5th March the item was delivered to the parcel shop and collected. Do I have any grounds to request the item be returned? I have not lost anything on the sale but the buyer has essentially received it for free. the full tracking details are below. Thu 5 Mar6:56pmYour parcel has been collected from your local locker Thu 5 Mar6:56pmCollected with PIN verification Thu 5 Mar1:14pmYour parcel is at your chosen ParcelShop and ready for collection Thu 5 Mar1:14pmParcel ready for collection Thu 19 Feb8:36amOn its way to the ParcelShop Thu 19 Feb3:07amYour parcel is at the delivery depot and we'll let you know when it's out for delivery Thu 19 Feb3:07amAt the customers local depot Wed 18 Feb8:45amWe're processing your parcel at our hub Wed 18 Feb8:45amAt the national sorting hub Wed 18 Feb8:44amAt the national sorting hub Tue 17 Feb4:48pmYour parcel is being sorted at the senders local depot Mon 16 Feb2:24pmDropped off at the ParcelShop Mon 16 Feb2:24pmWe've received your parcel at the ParcelShop and will be collecting it shortly Mon 16 Feb2:22pmWe're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it Mon 16 Feb2:22pmOrder placed Mon 16 Feb7:22amTracking number provided

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Buyer received a refund but an item that's now been delivered | Member To Member Support | eBay UK