Buyer Raised Return for high value item, now I've no item and -£900 | Member To Member Support

peterpainter2013 · 2026-07-08T05:50:41.921750Z

Buyer purchased item (iPhone 17 Pro Max), day following it being delivered raised a return 'not as described, not as per photos', I accepted return, paid postage, and the buyer kindly sent me some antiseptic hand wipes rather than my >£900 iPhone. ebay have accepted buyer case, despite my evidence (photos and correspondence with buyer, even before the substitute item was returned).How do I make ebay listen, apart from threatening legal action - both fraudulent buyer and ebay?And yes, I've reported this to the Police; this is just another statistic.

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Buyer Raised Return for high value item, now I've no item and -£900 | Member To Member Support | eBay UK