Buyer protection, seller wont respond to a return request | Member To Member Support

229markc · 2026-06-08T08:59:34.779000Z

Hi I received an item that was damaged, (coach for my railway layout) Although I can't now use it as intended, being a modeller, I can repair and use in a different context. My seller simply told me to seek a refund through ebay buyer protection and does not respond to returns requests. How do I get ebay involved so I can either return and get full refund or get a partial refund as the damaged item is not what I was buying Thanks Mark

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Buyer protection, seller wont respond to a return request | Member To Member Support | eBay UK