Buyer protection options for international purchase damaged in transit | Member To Member Support

fra-frd-e0pcge4nol · 2026-01-13T17:39:52.235000Z

Hi guys, wondering if I have any options other than return for a refund?: I bought several model horses from a US seller and one had a damaged box (sold as mint) and another a broken leg. These clearly happened on the journey somewhere as outer packing box was crushed and dented. I don't really want to go to the hassle of sending them back, would rather keep them and try to mend the broken leg, but feel they are no longer worth what I paid for them and seller does not have similar items to replace them with. Do I have to start returns procedure via ebay (seller says it's their responsibility to sort damages for Global shipping items)?? Cheers x

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Buyer protection options for international purchase damaged in transit | Member To Member Support | eBay UK