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Buyer Protection
Can Sellers please direct queries on my post below direct to eBay ... the reason will be explained below.
I have been using eBay for about 25 years and have sold bits and bobs on eBay over the years.
eBay now say they do not charge for Selling but they do ... if you accept an offer the Seller pays for Buyer Protection.
eBay have 2 different ways that the Compulsory Buyer Protection is applied
1. When listing an item for sale and it sells for the sale price then the buyer pays Buyer Protection Fee.
2. If a lower price is offered and accepted then the Seller pays the Buyer Protection Fee.
I have not sold much in the past 10 years or so and I'm currently having a Spring Clean and selling things which are £80 +/- .
If I list an item for sale at £75.01 and it sells for £75.01 then I get £75.01 and buyer pays eBay £3.56
If I accept an offer of £75 (1p less than the price), then I only get £71.44 as I end up paying the Buyer Protection of £3.56
Having two different ways eBay calculates who pays the Buyer Protection Fee is wrong, complicated and confusing. The Buyer Protection is between eBay and the Buyer not the Seller (the only link with the Seller is in regards to the final sale price). Why eBay have decided to complicate things by deciding to have to different mechanisms for calculating who pays this fee is illogical and necessary. Buy and Selling on eBay used to be fun and when I telephoned eBay to discuss why there is this disparity eBay ended up telling me to go to this that and the other page and read through paragraph this and paragraph that and see how the fee is calculated ..... !!! I am an occasional seller not a big business selling 100's of items each day and all I want to do is list, sell, post and collect my money ... full stop ... and the massive amounts of rules and conditions and formulae for calculating fees etc. is great to know they are there but I'm not devoting a week of my time to read everything and anything on how eBay works just to make a few £'s. If eBay continues to get more and more complicated just to sell an item and post it and get paid then I may as well use other platforms on the internet (which are far less complicated) and don't use eBay any more.
eBay failed (when I spoke to them yesterday) to understand that they are operating 2 different mechanisms for who pays the Buyer Protection and fails to understand that the Offer should be just the same as when a Seller lists an item. If a buyer makes an Offer then the offer they see should say (e.g.) £75 and (you the) buyer pays £3.56 Protection fee. It should not be £75 and the seller pays your £3.56 Protection Fee. Just the same as when an item is listed for sale. Why there is a need to complicate this by deducting the Protection Fee from the Offer is madness. If you go to any auction and raise your hand for £75 and win then the Hammer Price fee is added to your £75 and every auction in UK follows this .... but eBay work differently but why ?? Why 2 different ways. I know it's in the rules and guidance but why? Why 2 different ways which confuses the buying and selling process.
If you agree with the above, could you mention this to eBay?, as eBay don't think anyone else has noticed this disparity and think everyone else is very happy with this.
tobiasd4
Mentor6 months agoIf buyer makes an offer, it is what they want to pay, so will include BPF.
If seller makes an offer, ebay add on BPF, so buyer sees total.
It is explained when you get message about about buyer's offer, just no very well.