Buyer - orders mixed up and delivered to wrong person

Question

HiAfter some advice please. Two orders were mixed up, possibly by postman putting on wrong labels. One buyer wants a return and refund.  I have contacted the other buyer several times but with no response.....I need them to return the wrong item. Where do I stand as I can't see that I can start the return process?Thanks

**peaseblossom** · Accepted Answer

All you can do is ask the buyers to open "not as described" returns so they get postage labels to send them back for refunds.   If they don't do that there's nothing you can do.