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Buyer not responding to message to confirm receipt of an item?
Buyer not responding to messages confirming receipt of the item.
Post office messed up the delivery not getting a signature.
What's to stop the buyer claiming never got it a requesting refund?
3 comments
simplyessential_uk
Mentor2 weeks agoAs long as the tracking was entered and shows as recieved then you will be covered - Dont worry that the buyer isnt responding - If you didnt enter the tracking then do that now. If the buyer claims they havent received the item they will open a case on Ebay and as long as the tracking is entered and marked as delivered you dont need to do anything. If its not marked as delivered (signature isnt needed) then you will have to refund and claim from the courier
latentartifact
OP2 weeks agoThanks for the response Simplyessential_uk.
I did send the tracking number, previously. And it has come up as delivered.
latentartifact
OP1 week agoHi Simplyessential_uk, I hope you're well. I have a follow-up question: what's the etiquette on feedback when the transaction isn't proven broken but you have no comms from the buyer?