Locked
Discussion interactions are currently paused.
Buyer not closing a request
Summary: maclarens007 expressed frustration over a buyer opening a report on eBay for an item marked as unreceived, despite its delivery being confirmed within the eBay estimated window. The buyer acknowledged receipt but has not closed the request, leaving maclarens007 unpaid. Responses suggested that the case would automatically close after 21 days if unresolved, and noted that adding a tracking number should help close the case, though maclarens007 confirmed this has already been done.
A buyer reported an item I sold them as unreceived and opened a report with ebay.
They received it the next day - A DAY BEFORE THE EBAY ESTIMATED DELIVERY WINDOW.
The buyer messaged me to acknowledge receiving the item.
They have not closed the request - I have asked them to do that and been ignored.
In my sales, ebay acknowledge the item is delivered but the report is still open and I haven't been paid.
I seem unable to simply tell ebay this and wonder why ebay haven't closed this since they acknowledge the item has been delivered.
Any suggestions gratefully received.
tressygirl
Mentor2 weeks agoIs there nowhere to add the tracking number? Showing received it will close the case, otherwise as advised, it will just time out and close with no action in 21 days.
@maclarens007
maclarens007
OP2 weeks agoTracking number was added.
tressygirl
Mentor2 weeks agoIf tracking was added the case will / should close if it shows delivery.
@maclarens007
john1297576
Mentor2 weeks agoBuyer has to close, but may delay release of money if you do not qualify for release within 24 hours.
tommystrezures
Mentor2 weeks agoJust let the case time out it will automatically close after 21 days.