Buyer left positive feedback for an item and then opened an item not received case a week later | Member To Member Support

card-station-be · 2026-06-10T16:47:09.053000Z

As the title states, a buyer bought an item and left positive feedback for it, then today, over a week later, they have opened an item not received case for the item. It was sent with second class post so I don't have proof of delivery but surely them leaving positive feedback for the item should stop them being able to claim it has not arrived?I also only have the option to message the buyer or give a refund (which I won't be doing because they left the feedback so clearly received the item). I also can't seem to speak to a human at Ebay and the only thing the ai chatbot tells me to do is give them a refund. How do I get a human to look at this case? Thanks

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Buyer left positive feedback for an item and then opened an item not received case a week later | Member To Member Support | eBay UK