Buyer left negative feedback by mistake

Question

Hi. I have received a negative feedback from the buyer and I think it was left by mistake as the feedback is "nice" but it's under negative reviews. Is it possible to remove it by Ebay please? I have send a revision request to the buyer but nothing happened. Then I tried to contact ebay and it's not possible. Also tried to click on "request to remove feedback" but when I click  on it, it says looks like you don't have any negative or neutral feedback in the selected time period (the feedbac...

tressygirl · Accepted Answer

You could contact Customer Services but I warn you now that it's usually a chat bot who answers and you need a real human here to remove that damaging feedback reducing your % score.   All I can suggest is using the link below,  and use a mobile phone / browser / app,  or if Mr.  bot appears keep entering  I wish to speak to an agent , over and over,  that sometimes works.   Try tomorrow at 8 a.m. as there's a chance of Dublin answering,  here's the link f...