Buyer left negative feedback Before the item was delivered | Member To Member Support

lak3568 · 2026-06-17T18:50:00.712665Z

Hi everyone,I need some urgent advice on how to get a negative feedback removed. A buyer opened a request while the item was still "In Transit." Crucially, the buyer left a negative feedback before the item was even delivered.The item was actually delivered the very next day after the estimated delivery date, and I have the official tracking timeline to prove the exact delivery time and date.I reached out to the buyer within 24 hours of the feedback to resolve the issue, but I have received no response. I also contacted eBay support, but I am not getting a positive response from them regarding removal.Since the feedback was left prematurely before the item actually arrived, isn't this a violation of feedback policy? What is the best way to escalate this with eBay support to get it removed and protect my metrics?Thank you!

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Buyer left negative feedback Before the item was delivered | Member To Member Support | eBay UK