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Buyer left negative feedback Before the item was delivered
Summary: lak3568 is seeking advice on handling negative feedback received from a buyer who left it before the delivery of the item. They attempted to resolve the issue by contacting the buyer and eBay support, but have not received a satisfactory response. lak3568 believes this violates eBay's feedback policy and is looking for ways to escalate the situation with eBay to have the feedback removed to protect their metrics.
Hi everyone,
I need some urgent advice on how to get a negative feedback removed. A buyer opened a request while the item was still "In Transit." Crucially, the buyer left a negative feedback before the item was even delivered.
The item was actually delivered the very next day after the estimated delivery date, and I have the official tracking timeline to prove the exact delivery time and date.
I reached out to the buyer within 24 hours of the feedback to resolve the issue, but I have received no response. I also contacted eBay support, but I am not getting a positive response from them regarding removal.
Since the feedback was left prematurely before the item actually arrived, isn't this a violation of feedback policy? What is the best way to escalate this with eBay support to get it removed and protect my metrics?
Thank you!
