Buyer kept item + got full refund – eBay blocking my appeal with false restriction | Member To Member Support

jenngree52 · 2026-03-20T15:34:32.970000Z

Hi all, looking for some help as I’m getting nowhere with support.I sold a Pokémon TCG bundle (ETB + 5 tins), and the buyer opened a “not as described” case 7 days after delivery.The issue:Case was automatically closed in the buyer’s favour within minutesNo manual review took placeBuyer was refunded in full and has kept the itemMy listing:Clearly states: 1 Ascended Heroes ETB + 5 mini tinsDoes NOT state the tins are part of the Ascended Heroes setPhotos show exactly what was includedSo the buyer’s claim is based on assumption, not the actual description.I submitted an appeal, but:It has never been reviewedI keep being told my account is “restricted/suspended” (despite being able to sell normally)This “restriction” is being used to block my appealWhat’s making this more confusing is:I’ve had multiple replies from different support agentsSome say my account is restrictedOne agent explicitly confirmed the others were incorrect and that my account is active and not restrictedSo I’m getting completely contradictory information, and my appeal is still not being processed.Case details:Order: 14-14339-91714Case ID: 5376170936Return ID: 5315127514At this point:Buyer has item + refundAppeal is blocked by incorrect infoSupport responses are inconsistentHas anyone experienced this before or managed to get a proper manual review in a situation like this?Any advice on getting this escalated properly would be appreciated.

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Buyer kept item + got full refund – eBay blocking my appeal with false restriction | Member To Member Support | eBay UK