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Buyer in Japan not allowed to pay
Summary: endthehoarding encountered an issue where a buyer from Japan was unable to pay for a vinyl LP they won because the system indicated that the item could not be shipped to Tokyo, Japan—even though there were no country restrictions and shipping was offered via the Global Shipping Programme (GSP). tobiasd4 suggested that Japan might not be listed for GSP and recommended calculating international postage independently. However, endthehoarding confirmed that Japan was included in the listing. tommystrezures offered to look into the item listing, and noticed that the system incorrectly indicated a restriction despite the listing showing Japan as a shipping destination.
Hello. The winning bidder on an item I had on auction is in Tokyo, Japan. However, when trying to pay he is told he is unable to proceed with payment process and that the seller won't send this item to Tokyo, Japan. The item is a vinyl LP.
I had no country restriction on the listing or on my account and shipping was offered through the Global Shipping Programme.
Between us we couldn't work out what the issue was, so I cancelled his winning bid, and relisted the item, carefully checking the listing preferences, as Buy It Now at the winning bid value.
The customer now says he is unable to purchase the item and is still being told I won't send to Japan.
Any ideas why this may be? Thanks
tommystrezures
MentorJul 21, 2026 at 4:57 PMHAve you got an item number of the record in question please, then we can have a look and perhaps be able to solve your dilemna.
endthehoarding
OPJul 21, 2026 at 5:08 PM · EditedHI. The item is CAMEL MOONMADNESS 1976 UK LP TEST PRESSING / FACTORY SAMPLE | eBay UK
tommystrezures
MentorJul 21, 2026 at 5:22 PMIn which case it says you post to Japan, but there is no postage rule against it or GSP. if I change my location to Japan this is what you screen states:
endthehoarding
OPJul 21, 2026 at 5:38 PMThank you. Any suggestions how I can change this? When creating the listing I chose GSP as the international shipping option. I have tried revising the listing to check, and GSP has been selected.
tobiasd4
MentorJul 21, 2026 at 4:57 PMI looked at 1 of your items, you haven't stated postage to Japan, neither is lt listed for GSP.
You need to work out your own international postage and invoice buyer.
endthehoarding
OPJul 21, 2026 at 5:12 PMThe countries it lists that I post to on the listing includes Japan.
As far as I know Japan is a destination included in the GSP