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Buyer hasn't received a label to return my item but Ebay has closed the case.
Buyer hasn't received a label to return my item but Ebay has closed the case. How can I speak to someone at Ebay to help resolve this?
4 comments
*vyolla*
Mentor2 weeks agoIf eBay has closed the case then its no longer possible to issue a label.
Has it been found in your favour?
thinxdesign
OP2 weeks agoNo, I hadn't done a return for years so just did the whole refund and clicked send label but Ebay closed the case and she didn't receive it? My mistake I suppose. Buyer is being difficult though saying she's not paying to return it (smal item). Contacting Ebay customer service is like trying to speak to someone in Mi6. I found a telephone number on Answers.com and phoned that then nearly got scammed by someone in India! This whole thing has become so stressful! At the end I've messaged the buyer to find out at the Post Office how much it will cost to return it and I will PayPal her the cash!
thinxdesign
OP2 weeks agoPS - I reported the website and telephone to the UK Government Cyber Crime unit
*vyolla*
Mentor2 weeks agoAh, yes, if the buyer is refunded then the return is closed and its not possible to issue a returns label, and any existing label is invalid. You only refund the buyer once you have your item back (if you want it back).
There is actually no point in trying to contact eBay, this is now outside of eBay.