I don't know what to do. I am not a professional seller. I just sold a quite high value item (not sure how much detail I'm meant to put on this forum) and sent it well packaged to the buyer. He has received it and now says there is a hairline crack and has sent a photo. I don't believe it was damaged in transit and I don't believe that either that I wouldn't have noticed the crack or that it wouldn't have shown up in my original photos. The item was listed as 'sold a...

Knowing how roughly some parcels are treated it could well have happened in transit. Assuming you posted using Simple Delivery you are protected if an item is lost/damaged in transit. That means ebay will pay the refund, not you, when the buyer opens a claim. So ask the buyer to open a return using "item damaged in delivery" as the reason. Then eBay will issue the refund themselves and you keep the original payment. They will not be req...

buyer has sent photo damaged item, I don't think is mine | Member To Member Support

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buyer has sent photo damaged item, I don't think is mine | Member To Member Support | eBay UK