Buyer has not returned the item - please help | Member To Member Support

tiptoes_1 · 2026-05-23T08:45:43.169000Z

Hi there, I sold an item that was brand new to a buyer. They wanted a refund as they said it didn't work. I issued a full refund and sent a postage address label. I have not received the item back and the seller is not responding to me. I can see that the buyer reached out to ebay regarding this. I have reported buyer but have not received any information back from ebay after 10 days.I can't find any other information about this despite trawling through ebay. It's a minefield. Can anyone please help me.Can't even email or message ebay regrading the matter. It's just an automated bot. Thanks

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Buyer has not returned the item - please help | Member To Member Support | eBay UK