Buyer has not returned exchange part | Member To Member Support

29byrne · 2026-03-25T21:25:19.881000Z

Hi, I offer an exchange item on a part. I send the buyer a refurbished part and they send me their old one whatever the condition postage paid by me and packaging , This is advertised as so. I know there is a lot of trust that they send the old one back but have found everyone has do apart from my recent buyer who will not send his old part back to me. How can i get ebay involved as i cannot find any way to open a case against him. The part costs £40 exchange service but to replace it i would have to buy new at £200 leaving me quite out of pocket. Thanks

Discussions

Buyer has not returned exchange part | Member To Member Support | eBay UK