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Buyer has not received item
Hi, what should i do in this scenario? Please
A buyer has still not received their item, i used simple delivery and royal mail
Item has not been attempted to be delivered
Item has been stuck on "we have the item at local depot and will attempted delivery in 8-9-25" it's been like that for over a week now
I spoke to royal mail and they said it could be lost
How should the buyer report this on ebay? So we both dont lost funds as we both protected by seller and buyer protection?
Thank you
3 comments
**peaseblossom**
Mentor10 months agoAsk the buyer to open a "not received" case. With Simple Delivery if an item is lost or damaged in transit ebay issue the refund themselves and you keep the payment.
mythical_fforest_collectibles
OP10 months agoand wait for ebay to step in ?
**peaseblossom**
Mentor10 months agoIt shouldn't ask you but play it by ear. If necessary you can contact ebay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid