Buyer has asked for delayed dispatch as away on holiday

Question

Hi....my buyer has asked me not to dispatch an item for 3 weeks as they will be away on holiday. He has paid for the item but I know Ebay expect me to dispatch it in 2 days....any tips on how to keep Ebay happy and facilitate the buyers request?...shipping is via the global programme....thanks

*vyolla* · Accepted Answer

That's very unfair of your buyer, they should have enquired about this before bidding/buying.

If you do that you'll get a late dispatch delivery strike and the postage label that the buyer has paid for will expire.

Let your buyer know this and ask if they still want it sent out now or if they'd like to cancel and re-purchase in a few weeks. Then you can cancel by selecting the 'Buyer asked to cancel' reason, which doesn't give your account a damaging defect.

justibaxte_4 · Answer

Thanks for the comments....did ask if he could have it delivered to a neighbour but got nowhere...will ask if he wants to cancel and see what response I get.

tommystrezures · Answer

The easiest and correct way to deal with this, without causing you as the seller all sorts of problems with late dispatch defects etc, is to let the buyer know that you are going cancel the order and relist it when they are ready to receive it again (eg in three weeks time).