A buyer gave me the wrong address and is now asking me to get Royal Mail to redirect his parcel to the correct address (which he has now supplied). When I have looked into this it looks as though I have to pay for this to happen, (although I am not certain due to the fact that I can't get past the AI assistant who keeps giving me information I don't understand). The buyer's item (a book) has generated very little in the way of profit for me...£6, so if I start spending more I'm going to lose out...

Sorry my answer didn't send, internet went down, to add now to the other correct answers! If the address you received was the one eBay sent to you on the delivery order, then you need to take no further action, definitely not pay for any re direction. It is a member's full responsibility to keep their personal details, especially their delivery address up to date. There is also another chance to check a delivery address the buyer can make, that is at checkout,&nb...

Buyer gave me the wrong address. | Member To Member Support

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Buyer gave me the wrong address. | Member To Member Support | eBay UK