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Buyer did not collect from Argos in time and the item was returned
Firstly, Happy new year everyone!
Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account)
How do I stand in regards to refunding postage, (they also paid for a faster delivery). I have no issue refunding the item cost but am I also forced to refund the postage costs, even though I fulfilled my end?
Is there any seller protection on this? Usual caveats on negative feedback etc!
I've tried looking it up, but get mixed messages!
Thanks,
Josh
nostalgiavideogames
Posted 8 months ago · Edited 8 months ago·Last reply 8 months ago
2 comments
john1297576
Mentor8 months agoAs said you can refund the net amount, but if buyer opens a not received case, then they would get or be entitled to a full refund. Even after you have refunded just the cost of item, buyer could still open a case to get postage back.
They could still pay postage again if they wanted their purchase, but avoid this as they could do the same thing again and not collect.
**peaseblossom**
Mentor8 months agoIf the buyer hasn't opened a "not received" case you should be able to issue a refund of item price only.