Locked
Discussion interactions are currently paused.
Buyer demand refund a she made a mistake but item was sent
I sold an item for £180 this morning . I post it in the morning to then received in the afternoon an email from the seller demanding ta refund her as she made a mistake and doesn’t want it and even left me a negative feedback saying she want a refund .. the parcel is on her way and is nothing I can do about it is gone .. she contacted EBayer and they message with ( buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions.)
I am really worried as this is.a Lot of money and this buyer instead to try to work with me she has just turned against me for not reason at all , I am scared that eBay won’t pay me , the money has been put on hold and she keep this item , what should I do , this is really stress me out , I can’t get hold of eBay till tomorrow .. any advice would be very much appreciated. Thank you
john1297576
Mentor5 months agoWith the negative removed, now it is up to buyer to make the next move. She should open a return request, which should be at her expense as a change of mind return.
sahuar_0
OP5 months agoThank you , i have had the negative feedback removed 🙂
papso22
Mentor5 months agoThat email from ebay is usually the result of her message to you. She can't have actually opened a case yet for ebay to handle, so the email is inappropriate and confusing. However it's odd if your payment hold is linked to that.
The negative feedback isn't there.
**peaseblossom**
Mentor5 months agoTake a deep breath, apologise for the inconvenience and ask her to return it for a full refund. Then put her ID on your blocked bidder list:
https://www.ebay.co.uk/bmgt/BuyerBlock
If she becomes more co-operative you can send her a feedback revision request using the link on here:
https://www.ebay.co.uk/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102
Good luck.