buyer complaining before even receiving an item | Member To Member Support

classic_collects · 2025-12-24T01:35:43.631000Z

hi, i’ve sold some headbands for around £3, they were purchased late saturday, i sent them through royal mail late monday and marked as dispatched.ive had a message from a buyer saying its ‘not great service’ i’ve ’only just sent them and second class’ and they probably won’t receive in time for new years now. (they are happy new year headbands). it’s in my listing they are second class - the earliest/latest dates are shown to a buyer when they purchase them?!im shocked at the audacity to say ‘not great service’ when this information is presented to you, ive posted within the suggested timeframe to do so, but mainly they haven’t even been delivered late! i’ve had all positive feedback but just know what this persons up to, over a £3 pair of headbands too. i’ve so far replied and said the above that it’s in my listing the carrier etc, it’s second class as that way i could sell them so cheaply, again they are £3 and that it’s rude to say ‘not great service’ when it’s all listed.i am wondering if i have any options i just know from this bizarre messaging they’re out for a refund and to leave a bad review?Can i block them, should i just wait and see or do i cancel the £3 order (ive despatched already) but can they stillleave a review then anyway? 🙄😒thanks

Discussions

buyer complaining before even receiving an item | Member To Member Support | eBay UK