Buyer Collection & Return | Member To Member Support

atlast20 · 2025-10-05T08:30:07.127000Z

, August 30th I sold a chair, on behalf of a friend, the buyer made an offer which I accepted. I messaged her with the collection details and she confirmed that she would collect that weekend.She then tried to cancel the transaction a couple of days later with the reason” wrong payment information- not sure what that meant as the money was in my account, I refused that, she then tried to cancel again saying, she just didn’t like it-I refused that one as well. She was supposed to collect on Friday evening, she didn’t turn up and didn’t message. My friend and I then went on holiday for a week, buyer was aware we were unavailable that week. I phoned eBay to ask what we should do and was advised that they would give her a nudge and if she still didn’t collect they would cancel and refund her.Three weeks later she contacted us to say she could collect, after a few false attempts she turned up, with a friend , inspected the chair and took it last Thursday. She has now messaged my friend to say she has to return as the chair smells of dog, my friends house smells of dog-it doesn’t ,the chair was listed as new other- never used, no packaging, which was absolutely correct, where don’t stand with this?

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